A few years ago, if you were a small business looking to grow, you would have been at a disadvantage when it came to technology-enabled transformation, due to high costs and limited options. Today, the story is completely different. With the rise of cloud-based SaaS applications, technologies that were reserved for businesses with big budgets are now available to small and medium businesses (SMBs) at a fraction of the cost. This makes digital technologies far more accessible and scalable for SMBs. In addition, capabilities available through these applications have also increased exponentially.
Let’s look at some of the ways in which small businesses can use digital technologies to their advantage.
https://www.firstpost.com/business/why-leveraging-data-can-be-a-game-changer-for-small-and-medium-businesses-4417589.html/
A pioneer in world business and CEO of HSN, Mindy Grossman once said “I believe in accessibility. I believe in honesty and a culture that supports that. And you can’t have that if you’re not open to receiving feedback.” Bill Gates, the richest man in the world said, “We all need people who will give us feedback. That’s how we improve.” Why is it not surprising that successful business leaders and entrepreneurs are always the ones who are wanting to take feedback from their customers?.
Now you may ask, ‘Why would the customers want to give feedback?’ While some might want to see genuine improvement in the products that they use, some others might think it is a waste of their time. However, customer feedback is a goldmine of information and the onus is on you to be able to mine out this free data. You cannot succeed until you understand what your customer needs and until you innovate accordingly. Remember that collecting feedback is only half the work done; the other important half is to act upon the feedback and make your customers believe that their voice is always heard and respected.
http://customerthink.com/8-common-misconceptions-about-customer-feedback/
Without a systematic approach to aggregating and analyzing feedback in one place, it will be difficult for any company to showcase a unified Customer Experience (CX) or even provide additional perspectives that can enhance it.
https://bizztor.com/in/can-ai-powered-cx-solve-data-silo-problem/
Under the GDPR, individuals have new rights regarding the portability of their personal data between data controllers. What do marketers need to know?
https://econsultancy.com/blog/69553-the-gdpr-and-data-portability-what-marketers-need-to-know/
We start 2018 facing an experience gap – that’s to say a gap between what customers need from their experiences with brands and organisations and the quality of the experience that they actually receive. Improvement of customer experiences stalled from 2016 to 2017 in many markets. Despite talk, action and investment in VOC & CEM programmes, few companies are making any headway in responding to customers’ journey needs and experiences for customer have become ‘average’ at best.
https://customerthink.com/is-dark-data-the-key-to-closing-your-customer-experience-gap/
The number of IoT-enabled devices is growing exponentially. Gartner recently suggested that as many as 3.1 billion IoT devices could already be in use by businesses today. Some estimates even predict that by 2025, the total number could be much higher, exceeding 75 billion. Together they’ll generate an immense amount of data, and companies everywhere are scrambling to get their heads around it and figure out how to make the best use of it.
https://www.forbes.com/sites/insights-hitachi/2017/12/18/6-ways-to-get-actionable-insight-from-your-iot-data/#227746513646/
Data is the secret ingredient to an online sellers’ sustained success.
Every business has access to data—but it’s what you do with it that sets you aside from the rest. The data from customer experience, in particular, has come to the fore of every business in recent years. It acts as the foundation of customer success and loyalty because it can transform the service you offer.
But the question is, which metrics will extract the most valuable data for your support team?
https://www.business2community.com/brandviews/xsellco/4-customer-support-metrics-drive-growth-01965701#w1RKbJBCr6m263ap.97/
In a development with potentially huge implications for digital marketing and consumer privacy, numerous Internet service providers have begun using or testing technologies that track their subscribers’ online activities and serve ads based on those behaviors.
The trend is part of an ongoing bid by ISPs to hang ten on the digital advertising tsunami that’s largely passed them by while stuffing the pockets of Web giants like Google, Yahoo, AOL, and Microsoft.
https://www.clickz.com/isps-collect-user-data-for-behavioral-ad-targeting/65405/
The following is a short extract from our book, Researching UX: Analytics, written by Luke Hay. It’s the ultimate guide to using analytics for improved user experience. SitePoint Premium members get access with their membership, or you can buy a copy in stores worldwide.
To understand why your users behave the way they do, you first need to get to know them. You may make assumptions about who those users are, but you should be constantly challenging those assumptions, or at least be backing them up with facts...
https://www.sitepoint.com/getting-to-know-your-users-with-analytics/
Tougher measures on how people’s data is used to track advertising are coming. That means more acute scrutiny of the use of cookies — the prime method of ad tracking. For all the advertising industry’s gesticulation about the cookie’s demise and the rise of people-based audience planning that is ID- rather than cookie-based, online advertising still relies heavily on cookies for tracking.
The laws on cookie use are likely to get much tighter due to the new ePrivacy law, so it’s worth brushing up on what each cookie type does and, more important, which will be acceptable under the new law if it’s passed. To give a rough idea of how much websites rely on cookie data, we’ve selected some of the biggest U.K. publishers and checked how many third-party cookies they’ll need explicit consent to use if the ePrivacy law redraft passes, which appears likely. The Daily Mail has 19,136 third-party cookies on its site, and The Telegraph has 14,025, according to data from Cookiepedia.
https://digiday.com/media/know-cookies-guide-internet-ad-trackers/
Bookmarks on this page are managed by an admin user. 
