All Bookmarks

832 bookmark(s) - Sort by: Date ↓ / Title / Voting /

  1. State Support is excited to announce that its new centralized referral portal has been named LOON (Legal Organizations Online Network), and is in the final stages of development. LOON will enable easier referrals between legal services providers and support the busy work of intake staff. Read more about LOON in our March blog post, and about the development of an Online Triage System for LawHelpMN in our April blog post.
    http://www.mnlegalservices.org/legal-services-in-the-news/2018/6/7/innovations-for-clients-user-feedback-and-the-new-lawhelpmnorg/
    Comments - Voting 0
  2. Conversational or Chat Based UX is a new and exciting trend that gives you insight into what your customer is thinking and what they are looking for. Yet we see plenty of applications that build walls to keep away all kinds of user feedback.
    https://uxplanet.org/collect-user-feedback-or-die-fb3a312f39b1/
    Comments - Voting 0
  3. We all want to be data-driven marketers and entrepreneurs. Nobody sets out wanting to make decisions on their ego, and we all want to do the right thing to improve our business’ metrics. Luckily, this is largely easier today than ever, and almost everyone understands the value of tools like Google Analytics for understanding user behavior. Unfortunately, however, we still have a long way to go when it comes to understanding customer behavior, motivations and user experience.
    https://www.abetterlemonadestand.com/ecommerce-ux/
    Comments - Voting 0
  4. Have you ever asked a user of your product how they like it, and had them tell you it’s fantastic, super easy to use, and they love it?

    I bet it made you feel great didn’t it?

    Well… bad news… that kind of feedback sucks, and hearing it does nothing for you besides making you feel all warm and fuzzy inside.

    In order to get feedback you can actually use to build a better product, you need to know the right questions to ask, and the right answers to look for.
    https://usabilityhour.com/user-feedback/
    Comments - Voting 0
  5. The success of your mobile app rests on multiple different factors; however, the most important factor is easily user experience (UX) design. Expectations for mobile interactions have grown, and as a result, UX design has become an essential part of the mobile app development process.
    http://customerthink.com/user-experience-best-practices-to-enhance-your-mobile-app-design/
    Comments - Voting 0
  6. Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”

    The term, coined by economists, describes a current trend impacting switching brands because of dissatisfaction with their experience. It can be a major driver of customer churn—and it’s already creating an incredible economic deficit in the US.
    https://www.business2community.com/strategy/acing-omnichannel-support-in-saas-02098386/
    Comments - Voting 0
  7. User feedback is a tremendously valuable tool, one that allows you to continuously improve your enterprise mobile strategy and digital architecture. But before we get into the top ways to engage mobile users and elicit feedback—discussing what tools should you use and what questions you should ask in order to best elicit user feedback, first, you need to consider...
    https://www.propelics.com/top-ways-to-engage-mobile-users-and-elicit-feedback/
    Comments - Voting 0
  8. Companies are interested in knowing how users experience and perceive their products. Quality of Experience (QoE) is a measurement that is used to assess the degree of delight or annoyance in experiencing a software product. To assess QoE, we have used a feedback tool integrated into a software product to ask users about their QoE ratings and to obtain information about their rationales for good or bad QoEs.
    https://link.springer.com/article/10.1007/s11219-017-9373-7/
    Comments - Voting 0
  9. Understanding customers, discovering and managing their behaviours have been hot topics in marketing for a long time. However, customer experience is still a new notion to many.

    Today, different companies sell almost identical products at the same price level. This state of play creates a question. If the price and quality are almost the same, on which criterias do the consumers make their decisions?
    https://www.cxnetwork.com/cx-experience/articles/4-steps-for-creating-unique-customer-experiences/
    Comments - Voting 0
  10. Customer feedback is the best source we have for collecting the consumer insights we need to improve our businesses. Asking for feedback, analyzing it and implementing product/service fixes where necessary can make all the difference for building brand loyalty and achieving success.
    https://www.entrepreneur.com/article/315805/
    Comments - Voting 0

Top of the page

First / Previous / Next / Last / Page 1 of 84 User Feedback News: Recent bookmarks

Make sure to check out our other labels too:

About - Made with in Rotterdam

Mopinion: The Leading User Feedback Tool

Mopinion is a proud sponsor of User Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.