Tags: technology*

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  1. If Walker’s report ‘Customers 2020: A Progress Report’ is to be believed, customer experience will be the key brand differentiator over price and product by the year 2020.

    If that be so, you as a business owner will need to improve the customer experience of people buying your product or service. Positive customer experience will make your customers keep coming back for more.
    https://www.bmmagazine.co.uk/business/9-tips-for-delivering-a-good-customer-experience/
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  2. With the passing of time, a lot of retailers have started to experiment with the latest technology. Although, we know that technology is really important to any retail organization, and retailers are doing their best to serve their customers. On this journey of customer satisfaction, retailers work towards implementing the ideas and also ensure that the entire process is seamless. Over the years, customers have become connected to their favourite brands in a way that was never seen before. One of the most common ways is by interacting with them on the various social media platforms where the brands educate and provide relevant information to the consumers.
    https://www.entrepreneur.com/article/329922/
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  3. For modern business owners, tracking their customer and related experiences is really crucial to stay a step ahead of the competition. As the market says, customer experience (CX) is the key driver of any businesses’ success. With technological advancements, the business domain is now gifted with social media analytics as-well-as tailored software that track customer experience across multiple channels. In this article, we will be discussing how your small business can utilize these customer experience analytics and drive home your business-critical customers.
    http://customerthink.com/tracking-customer-experience-analytics-helps-small-businesses/
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  4. Mopinion is dedicated to providing its customers with the best possible feedback analytics software on the market. In order to maintain this status, our team strives to make constant and valuable improvements to our platform. We do this using the feedback provided directly by our customers. That being said, we’re happy to announce the release of the seven exciting new updates, including new machine learning technology, new feedback form metrics, and much more.
    https://mopinion.com/november-product-update/
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  5. Usability is not a new concept and has been part of the healthcare discussion for several years. Healthcare solutions offering intuitive user experiences reduce clinician burden and decrease task time. Strengthening this usability, however, is still challenging. It requires us to engage our users in meaningful ways that enable them to provide actionable feedback.
    https://www.beckershospitalreview.com/healthcare-information-technology/turning-user-feedback-into-usability-success.html/
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  6. Microsoft is adding a new Archive feature to its new cross-platform Skype app, for the times when you want to hide conversations instead of deleting them. The new feature is currently available in the latest preview release (8.29.76.16), which started rolling out on all platforms this week.
    https://www.onmsft.com/news/skype-preview-app-adds-new-option-to-archive-conversations/
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  7. Twitter has announced it is removing support for crucial APIs needed to power third-party clients such as Twitterrific and Tweetbot.

    From Thursday the social media platform shut off APIs that enable to developers to integrate push notifications and automatically-refreshing timelines into their own versions of Twitter - meaning many popular third-party apps will suffer from a severe loss of functionality.
    http://www.itpro.co.uk/development/31719/twitter-kills-support-for-third-party-clients/
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  8. Now if a user says “Hey Google, video call Mom,” up pops Google Duo — as long as the app is installed.

    Google Duo, first announced in 2016, is a video chat app — much like Apple’s FaceTime — however, it’s available for both Android and iOS. It has a few features that can’t be found on its rival’s app, such as the ability to leave video messages rather than voicemails, preview the caller’s live camera before answering and it’s also not necessary for both parties to have the app.
    http://www.freemalaysiatoday.com/category/leisure/2018/07/25/users-can-now-ask-google-assistant-to-video-call-on-duo/
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  9. When we think about apps, we usually think about what we can see on our smartphones. In reality, that only scratches the surface of a highly lucrative industry where software is changing the face of business.

    There are countless bespoke apps out there commissioned by organisations who need tools that can help people do their jobs that bit more easily.
    http://www.itpro.co.uk/business-apps/31487/what-makes-a-great-bespoke-business-app/
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  10. Environmentally friendly, low-carbon energy technologies are needed to achieve global climate targets. Tobias Schmidt’s research examines the interaction between public policy and carbon-reducing innovations in the energy sector. He will present his findings at the world’s largest science conference, the AAAS, in February.
    https://www.ethz.ch/en/news-and-events/eth-news/news/2017/02/user-feedback-is-essential.html/
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