eringilliam: trends*

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  1. What are the mobile and location-based trends that will take shape in 2018? Columnist Aaron Strout taps forward-thinking professionals in the industry to share their thoughts on what to expect.
    https://marketingland.com/2018-mobile-marketing-predictions-18-industry-veterans-231312/
    Tags: , , by eringilliam (2018-01-24)
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  2. We’re seeing significant advancements in loyalty as brands seek new ways to add value for customers. Here are the seven biggest trends impacting the loyalty landscape currently.
    https://marketingland.com/7-biggest-trends-driving-customer-loyalty-232518/
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  3. Another year has passed and Digital Customer Experience (CX) finds itself – once again – at the top of many business agendas. Not surprisingly however, considering many experts are calling CX ‘the new battlefield’. Dramatic, I know – but there is some truth in the expression. In fact, 2018 is the year Gartner predicted that more than 50% of organisations will redirect their investments towards customer experience innovations. So why is there such a high demand to provide a good digital customer experience? And as a result, what kinds of innovations and trends can we expect to see this year?
    https://mopinion.com/top-digital-customer-experience-cx-trends-for-2018/
    Tags: , , , by eringilliam (2018-01-16)
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  4. To gather the most meaningful customer insight, companies need to know and embrace each of these 3 key CX feedback gathering trends...
    http://customerthink.com/3-cx-feedback-trends-every-company-should-embrace/
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  5. The past few years have been transformative for enterprise messaging. Organizations across the world are embracing team communication and collaboration platforms such as Flock and realizing efficiency gains.

    Plus, with distributed teams becoming more common, enterprise messengers have become virtual meeting grounds and office spaces for teams everywhere. And with the launch and availability of APIs for almost every service, it’s become much more easier for enterprises to use and customize messaging apps. Bots have also become a key component of messaging platforms – both for personal use and in the enterprise.
    https://www.techbullion.com/enterprise-messaging-key-trends-2018/
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  6. Global Customer Feedback Devices Market Research Report 2017 to 2022 presents an in-depth assessment of the Customer Feedback Devices Market including enabling key trends, market drivers, challenges, standardization, regulatory landscape, deployment models, operator case studies, opportunities, future roadmap, value chain, ecosystem player profiles and strategies. The report also presents forecasts for Customer Feedback Devices Market investments from 2017 till 2022.
    http://researchofmarket.com/customer-feedback-devices-market-2017/
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Mopinion is a proud sponsor of User Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.