When it comes to customer satisfaction, bad customer service is not a good thing – initially. However, the right company can take the critique they get from their bad customer service and turn it into a good thing.
https://mopinion.com/what-can-you-learn-from-bad-customer-service/
In this infographic, we take a closer look at the overall volumes of feedback per industry and how the private and public sectors compare as well as some other interesting figures.
https://mopinion.com/online-feedback-volumes-per-industry/
Cybersecurity is a fundamental consideration for all organizations operating in today’s connected and data-driven world. While all who work across your business – from the IT department, to the PR team and beyond – need to understand the fundamentals of cybersecurity, CMOs have a special responsibility as leaders to ensure they are mitigating risk and are prepared in the event of a possible breach. Here are five things CMOs need to know.
https://www.clickz.com/what-do-cmos-need-to-know-about-cybersecurity/113441/
The technology industry is an intensely competitive one and as such, the key to survival for businesses in this industry is often constant innovation and meeting the needs of their customers. With this, the online customer journey for tech companies can be quite complex.
https://mopinion.com/online-customer-journey-tech-companies/
The ubiquity of virtual assistants like Siri, Cortana and Alexa, together with improvements in technology, has led to an uptick in voice search queries. For businesses that rely on local search traffic, this has important ramifications for their strategy.
So how can businesses ensure they aren’t left behind when it comes to local search?
https://www.clickz.com/what-does-voice-search-mean-for-your-local-seo-strategy/110541/
Everybody who conducts surveys and collects customer feedback with the objective of measuring or improving Loyalty or Customer Satisfaction will at least consider “identifying drivers”, if not executing a method to do so. There are many ways to identify the drivers of an outcome metric such as Loyalty or CSAT. Some are more common, some less, and there are many varying schools of thought on how to implement techniques. What’s the right way of doing it? It all depends. It depends on the business objective, the need for information, and how the findings will be used.
http://customerthink.com/what-drives-loyalty-really-do-you-want-a-car-with-four-wheels-or-good-service/
When you’re running a small business, you fight for every customer, client and sale. That’s why it’s frustrating whenever something unexpected throws a wrench in the works. One of those unexpected wrenches for many small businesses is online reviews.
Positive reviews can springboard your business toward success, while negative reviews can seriously poison the well. In the past, businesses could afford to ignore them. That’s not the case anymore. Understanding reviews and knowing how to use them to your advantage is often the difference between going big and going home.
https://www.forbes.com/sites/forbesagencycouncil/2017/11/28/what-every-small-business-owner-needs-to-know-about-online-review-feedback/#4ae6c84833bf/
It’s tempting to think of Generation Z, the segment of the population born between 1995 and 2010, as simply Millennials 2.0; however, much of the market research that’s been conducted points to a different reality. Though there are similarities — Generation Z is also driven by authenticity and prone to trust peer reviews over ad campaigns — the differences stand out, and if we pay attention, have something to teach us about digital marketing in the coming world.
https://www.forbes.com/sites/shamahyder/2017/09/08/what-generation-z-is-teaching-us-about-the-future-of-digital-marketing/#4eb769ac47a8/
Each and every page on your website / mobile app serves a different purpose, so why should your feedback buttons be any different? Well they’re not – at least not anymore which is something that many feedback companies have caught onto. In fact, most of these companies know that in order to get the best and most relevant feedback results, you (the user) will want to tweak your feedback forms so that they are aligned with the goals of specific pages or funnels.
https://mopinion.com/one-script-for-all-your-feedback-buttons/
Any young company claiming to be the next Apple or Amazon has its work cut out for it. But even those mega-giants of the tech world began in someone’s garage and—with the help of clever marketing—grew to what they are today. That, boys and girls, is growth hacking.
http://mashable.com/2017/08/12/what-is-growth-hacking-and-how-to-do-it/#uFyCjeN_aiql/
User Feedback News is a global community of people working or interested in User Feedback, UX and technology.
