The number of IoT-enabled devices is growing exponentially. Gartner recently suggested that as many as 3.1 billion IoT devices could already be in use by businesses today. Some estimates even predict that by 2025, the total number could be much higher, exceeding 75 billion. Together they’ll generate an immense amount of data, and companies everywhere are scrambling to get their heads around it and figure out how to make the best use of it.
https://www.forbes.com/sites/insights-hitachi/2017/12/18/6-ways-to-get-actionable-insight-from-your-iot-data/#227746513646/
To gather the most meaningful customer insight, companies need to know and embrace each of these 3 key CX feedback gathering trends...
http://customerthink.com/3-cx-feedback-trends-every-company-should-embrace/
Digital transformation remains an obstacle course. At Connected Enterprise ’17, the BT-150 executive panel shared how they faced these obstacles, moving beyond noisy KPIs and stifling performance reviews.
https://diginomica.com/2017/12/15/overcoming-noisy-kpis-and-other-obstacles-to-digital-transformation-practitioners-speak-out/
A great user experience isn't a component of a product, service or digital interface, but is about designing the entire process and the related interconnections. What other misconceptions are there around designing a great user experience in financial services?
https://thefinancialbrand.com/68118/financial-service-user-experience-ux-design-misconceptions/#comment-block-wrapper/
When you are starting a business, creating relationships and receiving expert advice is key. Many organizations, such as the Small Giants Community and Vistage, provide entrepreneurs with these networking and mentorship opportunities. But the cost can be steep – sometimes thousands of dollars every year.
https://www.businessnewsdaily.com/10279-business-communities-feedback-resources.html/
With only months remaining before the General Data Protection Regulation (GDPR) comes into effect, it is dominating the news agenda and is a top priority for businesses. From retailers to charities and the manufacturing industry to financial services, the impact of GDPR will affect every organisation that handles customer data and will be far reaching. Indeed, it has the scope to change the face of marketing completely.
http://www.information-age.com/will-gdpr-improve-customer-experience-consumers-123470312/
Nobody likes performance reviews. It’s definitely not easy to hear about one’s shortcomings. But for Robert Pasin, the chief wagon officer of Radio Flyer, feedback is essential for continuous growth and improvement. It can be both transformative and redemptive. That’s why he calls it “the breakfast of champions.” His company, Radio Flyer, the maker of the original little red wagon, tricycles, scooters and other ride-ons, has been privately held and family-run since 1917. How do you stay in business for a century? How do you bring smiles to children and families around the world, and create warm memories that last a lifetime?
https://www.entrepreneur.com/video/302891/
Digital is forcing brands everywhere to rethink how they do business. Across industries, one thing remains the same – the experience must be centered around the customer. Brands can no longer afford to deliver siloed experiences around web, mobile, or brick-and-mortar – it is vital that they address the entire customer journey, across channels. Part of the challenge is taking into account the plethora of different device platforms and varying customer demographics while optimizing experiences on a consistent basis.
http://customerthink.com/how-brands-can-optimize-user-experience-for-everyone/
A customer journey map is a deliverable created by UX designers (or with the input of UX designers) as a way of helping businesses better understand their users’ needs. By mapping the user journey of a product or service across all their touchpoints, we can learn not only where our UX is falling short, but how we can optimize these journeys for more conversions (usually by removing friction).
https://www.sitepoint.com/boost-ux-with-analytics-and-customer-journey-mapping/
Anyone can design a customer feedback survey. It’s just a bunch of questions about things that you, your boss, your marketing department, and perhaps an executive or two want to know about your customers. Simply collect the questions from everyone who wants to know about your customers, build the survey, and wait for the results.
http://www.customerexperienceupdate.com/feedback/?open-article-id=6542566&article-title=how-to-create-successful-customer-feedback-surveys&blog-domain=incontact.com&blog-title=incontact/
User Feedback News is a global community of people working or interested in User Feedback, UX and technology.
