Tags: feedback-forms*

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  1. Customer Effort Score (CES) is a customer satisfaction metric that is widely used in the feedback world. In essence, CES measures the ease of an online experience. This is done by asking the customer directly how much effort it took to achieve their goal on your website. It serves as a great way of discovering bottlenecks in the digital customer experience and helping you recognise your weaknesses. So how can you collect this feedback effectively?

    In this article we will evaluate CES (as a customer satisfaction metric) as well as outline several feedback form templates you can use for collecting CES. Note: CES measures effort both on- and offline, however, this article focuses purely on digital CES.
    https://mopinion.com/online-feedback-form-templates-customer-effort-score-ces/
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  2. An exit feedback form is an online tool used to reveal why visitors are leaving a website, especially at crucial moments. For example, when visitors abandon their activities in various ordering funnels or other conversion points on the website. This includes shopping cart abandonment, one of the most common among online visitors.
    https://mopinion.com/what-is-an-exit-feedback-form/
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  3. If you’re running a business that deals with customers, which is every business, customer feedback is critical. Feedback gives you an idea of how satisfied your customers are with your products and services. Additionally, with the right services you can also figure out how to improvements to your products and services by leveraging the feedback you are gathering from your consumers.

    So let’s take a look at seven (7) key methods you can use to get customer feedback and grow your business.
    https://www.besttechie.com/7-best-ways-gather-customer-feedback/
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  4. Customer feedback is very important for the companies to grow. Feedback if utilized properly is something which can help a company to touch the skies. Every e-commerce owner knows the importance of customer feedback.

    Feedback if taken positively can help a company to improve them and keep their customers happy. Customer feedback helps the businessmen know what their lacking points are and how to make them better.

    So, every company should focus on collecting customer feedback in order to keep them happy and grow in this competitive world.
    https://landerapp.com/blog/customer-feedback-2/
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  5. Customer feedback is essential to improving your product, your delivery, and even your fundamental understanding of your users. Most companies know this, but struggle to gather enough good feedback, beyond the occasional survey, to act on. Why? It could be as simple as the fact that many companies don’t actually ask for feedback. Those that do often make it hard for users to provide feedback.
    https://www.zendesk.com/blog/customer-feedback-forms/
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  6. In Mopinion’s latest webinar ‘3 Practical feedback forms that drive online conversion’, webinar host Udesh Jadnanansing tackles the three critical stages of the online ordering process and provides tips on how to drive online sales using 3 powerful feedback forms. He also advises how to trigger these forms, which kinds of questions to ask and how these results can be analysed in a way that lets you easily generate leads, monitor online performance and gather insights to increase sales.
    https://mopinion.com/webinar-practical-feedback-forms-that-drive-online-conversion/
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  7. In the digital marketing landscape there also is a need for “Do-It-Yourself” tools. With our feedback reporting software we have combined this need into a leading self-service feedback management solution. Besides giving you – as a marketer – the possibility to build your own feedback forms, we also offer leading feedback data analysis and visualisation tools.
    https://mopinion.com/webinar-how-to-build-your-feedback-forms-and-dashboards-effectively/
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  8. Don’t worry! For those of you who have missed it, we’ve got you covered. In this webinar, we have outlined ways in which you can build your own feedback forms and dashboards so you can become a feedback pro!
    https://mopinion.com/missed-our-webinar-on-building-your-own-feedback-forms-and-dashboards/
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  9. Want to take a quick tour of the core features our customer feedback software has to offer? Mopinion’s newly released demo clip highlights a number of features available by giving you a guided tour of our software.
    https://mopinion.com/take-a-tour-mopinion-releases-demo-clip-on-customer-feedback-software-core-features/
    Tags: , , by eringilliam (2017-08-29)
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  10. An online feedback form is a tool used to capture feedback on websites and mobile apps. It is a way for marketers to keep a constant pulse on customers’ wants and needs and determine whether they’ve reached their online goals.
    https://mopinion.com/build-the-best-online-feedback-forms/
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Mopinion: The Leading User Feedback Tool

Mopinion is a proud sponsor of User Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.