Mopinion has added a new feature to couple metadata, such as user info, app version (and more) with user feedback within your Mobile SDK! This new feature equips Mopinion users with deeper insights into how certain app users or customers (based on demographics, interests, location, etc.) experience their mobile app. With these insights, users can personalise and optimise the online customer journey for their customers, while simultaneously increasing customer satisfaction and loyalty.
https://mopinion.com/add-metadata-to-your-feedback-within-the-mobile-sdk/
For those of you who missed our latest webinar with special guest from major travel organisation TUI, we’ve got you covered. In this webinar, Mopinion is joined by special guest Marieke Verbossen from major travel organisation and winner of the Shopping Award’s Publieksprijs XL (for Vacations & Travel Tickets), TUI. She shares some interesting details of how TUI gathers and gets the most out of their online customer feedback data.
https://mopinion.com/missed-our-webinar-tui/
In order to get feedback you can actually use to build a better product, you need to know the right questions to ask, and the right answers to look for.
https://hackernoon.com/10-types-of-user-feedback-you-need-to-build-a-better-product-be1b9b979d4b/
Getting better feedback out of users is a conscious process. It doesn’t require huge amounts of effort to put processes in place to elicit better feedback.
https://www.interaction-design.org/literature/article/how-to-get-more-honest-feedback-in-user-testing/
A key thing to remember is that customers — the people who pay to use your product — should be central to everything you do. It sounds simple, but when you have free users in addition to paying customers, things get a bit trickier.
https://blog.drift.com/customer-vs-free-user-feedback/
Understanding customers thoroughly requires gathering data, using insight tools like Customer Thermometer. This insight allows them to make decisions that satisfy their customers and create market-leading businesses. Growth needs insight for fuel.
https://www.customerthermometer.com/customer-feedback/user-feedback/
It’s not enough just to talk to customers. You have to know how.
https://blog.leanstack.com/how-to-interview-your-users-and-get-useful-feedback-8f5550618ad2/
Having extensive knowledge of user behavior can make you a valuable asset on any project team, allowing you to deliver key advice on application design and development. Here are 10 ways you can gather feedback from users.
http://idratherbewriting.com/2008/10/17/10-ways-to-gather-feedback-from-users/
It is very important to identify who you should reach out to, and collect their feedback. This article will take you through all steps of identifying the users with the most valuable feedback.
https://medium.com/startup-grind/identify-users-with-the-most-valuable-feedback-4c984987265e/
Here’s the scenario: You have a minimum viable product. You’re talking to your users about it. You’re asking them questions, and they’re answering. But for some reason, it’s just not turning into usable information...
https://www.usersknow.com/blog/2010/03/why-your-customer-feedback-is-useless.html/
