User Feedback News

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21. 5 Best User Experience (UX) Books to Cozy up with this Winter

    Winter is coming, which means it’s time cozy up by the fire, grab some hot cocoa and get lost in that book you’ve been meaning to dive into. For UX Designers, this is a good opportunity to catch up on some design-specific reading. There are plenty of resources out there that will give you a deeper understanding of the principles behind UX design as well as some practical tips and tricks you can apply to your website or mobile app. From beginners to senior UX designers, we’ve got UX books out there for all levels of experience.

    http://mopinion.com/best-user-experience-ux-books-this-winter/

    Tags: user-experience, user-reviews, ux-books, winter by Tjeerd Traats (2019-11-14)

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22. Unmasking Mopinion ‘Raspberry’ (Part 1): The Navigation

    The rumors are true. The newest version of Mopinion’s software, known as Mopinion Raspberry, is set to go live in January 2020. With rigorous testing and refinement processes in full swing, we’d like to take these next few months to slowly introduce you to Mopinion Raspberry. In this five-part series, we will ‘unmask’ various new components of the software one by one; components that are guaranteed to give you a smooth and lucid user experience.

    http://mopinion.com/unmasking-mopinion-raspberry-the-navigation/

    Tags: user-experience, user-interface, components, navigation by Tjeerd Traats (2019-11-07)

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23. Top 15 Best Website Optimisation Services

    Did you know that 53% of visitors will abandon your website if it takes more than 3 seconds to load? And did you know that almost ‘40% of users will stop engaging if they find the content or layout of a website shabby and tatty’. While these small blunders may seem trivial, they mustn’t be overlooked as they are very well capable of killing your conversion and retention rates. The question is, how can you optimise your website in a way that completely eliminates these errors. Well, the truth is you can’t. No one can. But you can certainly make improvements! Let me introduce you to website optimisation services.

    http://mopinion.com/best-website-optimisation-services/

    Tags: user-experience, website-optimization, website-development, optimisation-services by Tjeerd Traats (2019-10-30)

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24. The 10 Hottest User Experience (UX) Blogs You Should Be Following

    Face it. Even if you believe yourself to be the world’s most creative designer or developer, we’re all in need of some inspiration every now and then. We like to call this, ‘having a mindset for growth’. And one of the best places to find this inspiration as well as stay ahead of the latest trends and best practices in the user experience space is to consult expert opinions, which – you guessed it – are often found in articles on User Experience (UX) blogs.

    http://mopinion.com/hottest-user-experience-ux-blogs/

    Tags: user-experience, ux, experts, blogs, inspiration by Tjeerd Traats (2019-10-16)

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25. K2 Systems launches Mopinion within its planning software

    We’re delighted to share that German solar energy equipment supplier K2 Systems recently rolled out Mopinion feedback within their very own future-oriented planning software K2 Base. With their online software ‘K2 Base’, K2 Systems provides a powerful tool that helps plan the foundation of a PV installation, the mounting system. This software is a continuously updated and platform-independent online software. In the future, K2 Systems hopes to gather much more feedback about the usability of their software and leverage that feedback to ‘change the user journey to a user delight’.

    http://mopinion.com/k2-systems-launches-mopinion/

    Tags: user-feedback, user-experience, customer-story, solar-energy by Tjeerd Traats (2019-10-14)

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26. Customer Story: Why Stedin’s website is ‘powered’ by Mopinion feedback

    Stedin is a regional Dutch network operator that mainly operates in the Netherlands’ Randstad region, which consists of Rotterdam, The Hague and Utrecht. As one of the top three largest operators in the Netherlands, Stedin is responsible for the transport of electricity and gas to more than 2 million customers (including industrial customers).
    Eager to gain better insights into how their website was performing and how they could improve the online experience (on a deeper level) Stedin employed Mopinion as its digital feedback solution.

    http://mopinion.com/customer-story-stedin/

    Tags: user-experience, ux, customer-story by Tjeerd Traats (2019-10-07)

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27. User Experience (UX) is everything

    User Experience is a measure of the overall experience as well as look-and-feel of your website. In other words, it is everything. Make sure you're offering the Crème de la crème of UX with these survey templates.

    https://marketplace.mopinion.com/products-category/website-ux/

    Tags: user-experience, feedback-surveys, insights by Tjeerd Traats (2019-09-03)

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28. A Guide to Psychology Principles in UX Design

    Have you ever wondered why your users don’t interact with your product the way you were expecting them to? It might be because you may not understand how to use different psychology principles to design your products to elicit specific responses and actions from your users. Your customers are driven by emotions when they are looking at a website, wondering if they should buy a product or not. They are instinctively trying to establish a connection with the brand and, depending on what they see, they will either complete the purchase or not.

    https://mopinion.com/guide-to-psychology-principles-in-ux-design/

    Tags: hicks-law, psychology-principles, user-experience, ux-design, visual-perception by Tjeerd Traats (2019-08-08)

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29. Why Customer Feedback Tools Are Vital for Nonprofits

    A recent survey by Stanford Social Innovation Review confirmed a surprising fact: in an era where customer feedback is ubiquitous in the for-profit world, both doers and donors in the social innovation sphere struggle to systematically understand the preferences and experiences of the people they are seeking to help: the nonprofit customer.
    
    To be sure, social innovators want to understand their client’s needs. The survey found that 88% of 1,986 respondents reported that “gathering feedback” was one of their priorities in measuring impact. But only 13% were using it as a top source of insight for improving services; and two-thirds said that lack of staff capacity and resources were the major barrier to implementing feedback systems.

    https://hbr.org/2019/02/why-customer-feedback-tools-are-vital-for-nonprofits/

    Tags: importance-of-feedback, feedback, customer-experience, customer-feedback, user-experience, user-feedback, non-profit by Tjeerd Traats (2019-05-24)

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30. How to Get More Insightful User Feedback

    All feedback from your customers is valuable, but there are certain types of qualitative data that can give you more insight than others.
    
    Truly insightful feedback can help you identify when people think something is confusing, why they made a certain choice, what they value most about your product, or how they view your product against the competition.
    
    In turn, you can use this feedback to write more persuasive copy in your marketing, optimize your user experience, or prioritize new features to build. Ultimately, more useful feedback helps you make more informed business decisions.
    
    So how do you gather this type of feedback? It’s all about the questions you ask.
    
    
    Read more at https://www.business2community.com/customer-experience/how-to-get-more-insightful-user-feedback-02197934

    https://www.business2community.com/customer-experience/how-to-get-more-insightful-user-feedback-02197934/

    Tags: user-review, importance-of-feedback, online-feedback, feedback, customer-feedback, user-experience, user-feedback by Tjeerd Traats (2019-05-24)

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