Tags: customer-retention*

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  1. In our transactional world of fickle customers, how do we snag the prize - aka customer loyalty? It turns out that cracking the code is easier than you may think. Just follow this four-step approach, and you’re sure to create wild raving fans
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  2. How to deal with negative social comments and new ways to manage loyalty programmes are two of marketers’ most widely discussed topics at this year’s Customer Engagement conference, Angel Tang reports.
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