In our transactional world of fickle customers, how do we snag the prize - aka customer loyalty? It turns out that cracking the code is easier than you may think. Just follow this four-step approach, and you’re sure to create wild raving fans
https://www.freep.com/story/money/business/columnists/josh-linkner/2017/11/18/how-create-kind-customer-loyalty-you-crave/874471001/