With the explosion of social media feedback tools, there are now countless ways your customers can rate you what happened during their experience and how they feel about your organization, products and services.
Customer feedback is not a new concept. It is now much easier for the everyday customer to applaud your efforts – or voice their concerns – of your organization. The tools we use today are different and more democratized.
So here’s the question: what is your organization doing with that real-time customer feedback? And, more consciously, are you using those ideas, thoughts and suggestions to strengthen their experience with your organization? Are you using your customer’s feedback to spark innovation within your organization?
Here are five actionable items that can help you start using customer feedback to drive performance and innovation for your organization.
http://www.jbsa.mil/News/News/Article/1482219/five-ways-to-use-feedback-to-strengthen-your-customers-experience/
According to a 2015 study by Social Media Link, 83 percent of shoppers discover new products every month through customer reviews and social media.
This demonstrates how consumers today actively look for and engage with information that comes not from salespeople or traditional advertising, but from fellow consumers.
It therefore makes sense that search engines are placing greater importance on online reviews and customer feedback shared publicly on digital channels.
https://www.usertesting.com/blog/2016/08/19/customer-feedback-product-page/
Business owners need to learn how to handle their customers well. Customer feedback and reviews in any business can either break or make a business. Online platforms like Amazon where numerous reviews are made by customers that have used various products also use customer feedback and reviews.
The feedback received benefits both the customers and the seller. It is very important for sellers to know what their customers are saying about their products which play a great role in the growth and expansion of a business.
http://techniblogic.com/3-tips-helping-get-great-customer-feedback-amazon/
Bookmarks on this page are managed by an admin user. 
