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  1. YouTube announced it is working on a new look and feel for both its desktop and mobile apps and is inviting beta testers to preview the redesign and offer feedback.

    “While we hope that you’ll love what we’ve been working on, we’re also really excited to involve the YouTube community so we can make the site even better before sharing it more broadly,” writes product manager Brian Marquardt, on the YouTube Blog.
    https://marketingland.com/youtube-invites-users-give-feedback-upcoming-redesign-213622/
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  2. Over the last 15 years, I have led hundreds of workshops to equip managers and leaders at all levels with the skills to have more effective feedback conversations. In my experience working with these leaders, I find that most feedback conversations either don’t happen or don’t happen well . While the frameworks I share in these workshops provide a useful structure with which to prepare for and conduct even the most difficult conversation, they are only half of the equation in getting leaders to step up when it comes to giving improvement feedback. Most leaders won’t improve at giving feedback for the sole reason that they do not address the adaptive component required for their own behavior change — that is, they don’t tend to address the limiting mindsets, beliefs and assumptions that cause them to avoid having difficult feedback conversations in the first place.
    https://www.forbes.com/sites/rebeccazucker/2017/05/01/why-most-people-wont-improve-at-giving-feedback/#235e2bf4fcc8/
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  3. The challenge is giving negative performance feedback when the Recipient gets defensive. But what about the opposite problem, where you have a person who seems totally receptive to the feedback but then doesn’t act upon it? One manager recently admitted to me that her team readily consents to changes or suggestions this manager makes, but then nothing actually happens.

    How do you deal with a feedback Recipient who agrees to change but doesn’t follow-through? Here are five questions to help ensure you’re giving feedback the produces results, not empty promises:
    https://www.forbes.com/sites/carolinecenizalevine/2017/10/22/when-you-give-feedback-and-nothing-changes-how-to-give-negative-performance-feedback-part-2/#35fb43336ed2/
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  4. Agencies across the government are experimenting with design thinking. A key step in this process is getting user feedback on your ideas.
    This feedback can often be messy and unstructured. But analytics and visualisations can help officials understand what users’ needs really are. This will allow them to rapidly prototype their ideas and create future iterations of products....
    https://govinsider.asia/digital-gov/how-to-understand-user-feedback-with-data-analytics/
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  5. Annually, thousands of digital financial services are launched around the world. Many of them do not achieve their goals. This is partly due to the design or, specifically, the design approach of the creators. Many of these products could be successful if their creators took the right action, at the right time, and changed their approach to financial design.

    Over the past five years, our firm has developed several thousand screens for financial products and solutions and had conversations with hundreds of banks and fintech startups. While observing the industry over the years, we have collected a list of the 10 most common UX misconceptions that you should know about if you are aiming to create successful financial services.
    https://thefinancialbrand.com/68118/financial-service-user-experience-ux-design-misconceptions/
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  6. Defined by the World Economic Forum as ‘broadcasting, publishing, advertising, and gaming’, the media industry is all-pervasive in modern life. For audiences, it provides daily news, entertainment and information. For marketers, it’s direct to channel to a network of customers. Advancements in technology have fundamentally changed the way the media industry operates...
    https://www.clickz.com/the-state-of-media-transformation/113738/
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  7. According to eMarketer, 48 percent of marketers decided to increase their budget for influencer marketing in 2017. And only four percent had plans to decrease their budget.
    If you’re thinking of running an influencer marketing campaign, it can be a little daunting:
    - How to do I discover the right influencers?
    - What’s the best way to reach out to influencers?
    - What does success look like?
    We’d love to help you answer these questions and more…
    https://blog.bufferapp.com/influencer-marketing-guide/
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  8. You cannot step twice into the same river; for other waters are continually flowing in. Words from Plato – originally not in English indeed – referring to the views of Heraclitus. Views in which change is the only flux, probably better known as the only constant is change.
    https://www.i-scoop.eu/the-paradoxes-of-change-what-it-takes-to-be-responsive/
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  9. Today's marketers are facing a paradox: We have better intelligence and tools for driving growth than ever before. Data-driven digital marketing, programmatic and audience buying are proven to be delivering results. But if return on investment ROI » is going up, why are sales in decline?
    There are some simple causes and effects: Media inflation continues to increase across all channels, while reach has declined for most every channel and publisher. Rising costs combined with declining reach drives up Cost-Per-Point CPP » , which means creative needs to be exponentially more effective to deliver the same results (and that's before attenuation of media attention is factored in). In most cases, even the best creative cannot offset the decline in efficiency. It's just math. And as the math suggests, in most cases we'd expect to see a decline in payback. Yet most channel-specific measurements show a positive ROI. Why?
    http://adage.com/article/neustar/marketer-s-paradox-roi-sales-decline/310415/
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  10. While many retail marketers are excited about the opportunities technologies such as machine learning and artificial intelligence will bring in terms of customer engagement and meaningful connections, the reality is that most haven’t even figured out how to tackle truly personalized omnichannel engagement.

    For brick-and-mortar retailers, hybrid retailers, online-only ones and everything in between, omnichannel yields a significant advantage in personalizing engagements. Inbound and outbound touch points, including phone, digital and social across multiple devices, traditional direct mail and addressable TV are just a few of the avenues for brands to personally connect with consumers these days.
    https://marketingland.com/game-changer-retail-personalization-consumer-identity-management-222993#/
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Mopinion is a proud sponsor of User Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.