Tags: usability*

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  1. Customer feedback guides and informs your decision making and influences your product roadmap. It’s also essential for measuring customer satisfaction among your current customers.

    Getting a handle on how customers view your product, support, and company is invaluable. Today we’re going to look at the best ways you can gather insights from current and prospective customers who visit your site.
    https://www.helpscout.net/blog/customer-feedback/
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  2. As a product manager and usability expert, I work with both marketing and R&D teams to deliver a product that meets users’ needs and expectations and provides value.

    Our approach is to build a product with a strong base that offers most of the expected capacities considered important for our particular domain. Then we bake in the capability for customers to build what they need to adapt to their specific context.
    https://www.cmswire.com/customer-experience/put-voice-of-the-customer-feedback-into-action-with-the-usability-approach/
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  3. Customer feedback is very important for the companies to grow. Feedback if utilized properly is something which can help a company to touch the skies. Every e-commerce owner knows the importance of customer feedback.

    Feedback if taken positively can help a company to improve them and keep their customers happy. Customer feedback helps the businessmen know what their lacking points are and how to make them better.

    So, every company should focus on collecting customer feedback in order to keep them happy and grow in this competitive world.
    https://landerapp.com/blog/customer-feedback-2/
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  4. “We know this solution is more usable based on the feedback the usability tests provide us with, but it’s just a bit boring,” was the heartbreaking feedback the agency received from their client. “There’s no way our users wouldn’t know what that interface control means.”

    You might think that the arrogance of speaking on behalf of users without ever having met one – or, worse still, ignoring user feedback if it doesn’t suit – represents a luxuriant hubris for the tiny minority of organisations so successful and with such desirable products that their users will take what they are given. However, this author’s experience suggests that this outlook is more prevalent than it should be, based on what we know about the close relationship between how organisations treat their customers online and commercial success.
    https://www.siliconrepublic.com/companies/ux-design-advice-tips/
    Tags: , , by eringilliam (2017-12-11)
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  5. While creating delight is an essential part of any UX process, it’s not given its proper due while crafting the business strategies. Yes, it’s easy to ignore the benefits of delight over busy timelines, budgets, and complex business goals. But if implemented well, it can bring stickiness to the product, evoking a positive emotion in the users. Here’s how you can create a delightful experience for your users.
    https://inkoniq.com/blog/product-journey-usability-creating-ux-delight/?ref=webdesignernews.com/
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  6. Mopinion is proud to announce that capturing visual feedback is now part of its service offering within the Mopinion Feedback Analytics software. This type of feedback allows our users to take an even closer look at how visitors experience their websites and mobile apps. So how does it work?
    https://mopinion.com/mopinion-adds-visual-feedback-to-its-feedback-analytics-software/
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Mopinion: The Leading User Feedback Tool

Mopinion is a proud sponsor of User Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.