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  1. You already know that your customers' satisfaction is critical to the success of your business. But what about employee satisfaction? Does it matter how happy your staff is? And should you gather employee feedback? In this article, we'll take a look at how you can use a Net Promoter Score (NPS) survey to assess your employees' at-work satisfaction and loyalty to your brand, producing a metric called eNPS.
    http://business.com/articles/enps-employee-feedback/
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  2. A new research study from HTF MI with title Global User Experience (UX) Design Services Market Size, Status and Forecast 2019-2025 provides an in-depth assessment of the User Experience (UX) Design Services including key market trends, upcoming technologies, industry drivers, challenges, regulatory policies, key players company profiles and strategies. The research study provides forecasts for User Experience (UX) Design Services market till 2025.
    http://dailymarketinsight.com/36087/user-experience-ux-design-services-market-to-witness-astonishing-growth-with-key-players-webimax-smartsites-dribbble/
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  3. The newest version of Mopinion’s software, known as Mopinion Raspberry, is set to go live end of January 2020. While testing processes are still ongoing, we wanted to give you a sneak peek into Mopinion Raspberry. That is why we’ve published a five-part blog series which unmasks five major changes of the software that are guaranteed to give you a smooth and lucid user experience.
    http://mopinion.com/a-breakdown-of-mopinion-raspberry-whats-new/
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  4. In the technological world we live in today, there are multiple ways customers can submit reviews and feedback about your company, whether that be with customer satisfaction surveys, online reviews, word of mouth or through your company’s social media channels.

    “Customer feedback is information provided by clients about whether they are satisfied or dissatisfied with a product or service and about the general experience they had with a company,” Medium.com says online. “Their opinion is a resource for improving customer experience and adjusting your actions to their needs.”
    http://totallandscapecare.com/landscaping-business/asking-for-customer-feedback/
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  5. A lot has changed in the 30-plus years since author Donald A. Norman aired that grievance in his seminal 1988 text The Design of Everyday Things. These days, the user is king — and any product development team that prioritizes programmers’ desires over user experience (UX) won’t be a working product team for very long.

    But building an intuitive app or website that truly accommodates user needs and behaviors requires ample know-how: there’s extensive user research and testing, then mocking up and wireframing designs based on that input, elevating those designs into high-fidelity prototypes and finally handing them off to developers as seamlessly as possible.
    http://builtin.com/design-ux/ux-design-courses/
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  6. One of the hardest things about design is keeping track of the terminology. There are many words to learn, and definitions frequently overlap. But don’t think for a moment that any two terms mean the exact same thing. Distinctions abound. Abbreviations matter.

    So it is with user experience and customer experience design, or UX vs. CX. The two disciplines are so closely related, their differences so murky, that they are sometimes used interchangeably.
    http://fastcompany.com/90442611/branding-is-dead-cx-design-is-king/
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  7. News, shopping, banking, social media; most of us have multiple mobile apps on our smartphones, but how are they made and what makes a good one? Dive into the world of app design with the Institute of Coding and learn how to create a great user experience.

    You’ll hear from industry professionals on how they go about designing and building apps for their users. You’ll also have the opportunity to produce clickable prototypes from your own sketches and create your own app.
    http://futurelearn.com/courses/creating-a-great-user-experience-for-mobile-apps/
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  8. WordPress is a highly versatile content management system when it comes to website designing and development. Statistically, around 75 million websites are running on WordPress web creation tool. The unique thing about this open source is a diversity of plugins. It offers over 53,000 plugins which gives myriad opportunities to augment the functionality of the website.
    https://www.calvindude.com/5-essential-wordpress-user-feedback-plugins-for-small-business-website/
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  9. In this customer-centric world, collecting user feedback is no longer a mere task in customer support team’s backlog. It is the fundamental criteria to grow your company by understanding what the user wants and acting upon it. Hence, the importance of user feedback cannot be undermined.

    Imagine, you put a plethora of resources and man-hours in building your product. But your users are not using the product which makes you wonder where did you go wrong.
    http://feedier.com/blog/user-feedback/
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  10. Holistic UX design anticipates and covers all essential customer touchpoints with your business and is a direct result of a comprehensive customer journey map. This ensures design that delights and offers superior performance.

    New year plans are being concluded as 2020 approaches. What plans do you have to grow your business or career in 2020?
    http://oracleglobe.com/business/20-ux-design-events-you-must-not-miss-in-2020-18221.html/
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Mopinion: The Leading User Feedback Tool

Mopinion is a proud sponsor of User Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.