In the technological world we live in today, there are multiple ways customers can submit reviews and feedback about your company, whether that be with customer satisfaction surveys, online reviews, word of mouth or through your companys social media channels.
Customer feedback is information provided by clients about whether they are satisfied or dissatisfied with a product or service and about the general experience they had with a company, Medium.com says online. Their opinion is a resource for improving customer experience and adjusting your actions to their needs.
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