tjeerdtraats: customer-service*

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  1. Customer service depends much less on face-to-face interaction than it did in years past. Surprisingly, email has changed the dynamic considerably. While some branding experts feel that email is too impersonal to engage with customers, many companies have discovered that it can be an excellent way to respond to customer inquiries in assuage their concerns.
    https://customerthink.com/3-risks-with-using-templated-customer-service-emails/
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