Even the most loutish negative feedback from a customer should be utilised as an opportunity to improve your customer service; pinpoint the problem area and improve the product or service that you are offering. Moreover such feedback may even be valuable in making amendments to your business model. Negative feedback should be looked at as free suggestions to rectify faults in the products or services offered. If handled in the correct manner, it could drastically alter a customer’s opinion on your company and boost your business.
http://customerthink.com/how-to-handle-negative-feedback-here-is-a-simple-5-step-approach/
Relationships are still the driving force for how professionals get the jobs they want, how the top sales reps outperform the rest of their team, and how entrepreneurs get their companies funded and off the ground. These relationships don’t form out of thin air. They require good ol’ fashioned professional networking.
So what is the absolute best first touch point to network?
-Twitter? Too impersonal and noisy.
-LinkedIn? Messages just get deleted.
-Cold call? You will be ignored.
-Networking events? Too expensive and overcrowded.
The answer? Email is still the predominant channel to network.
https://www.hubspot.com/sales/networking-email/
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