Digital feedback has the potential to have far-reaching business impact on defining metrics, such as customer loyalty and revenue. But only if it’s harnessed correctly. For this to be the case, there are a handful of absolutely critical strategies you should be following. The first of these is ensuring you capture the right data. Sounds easy, right? But you’d be surprised how many large businesses don’t know where to start.
http://customerthink.com/four-tips-to-improve-customer-experience-with-digital-feedback/
This article guides you through the basics of GDPR (e.g. what it is and who will be affected), the most critical changes to be aware of in terms of digital feedback collection, why it’s important to comply with these regulations, the consequences if you choose not to and what we’re doing here at Mopinion to get ourselves and our clients ready for the new legislation.
https://mopinion.com/gdpr-impact-on-digital-feedback-collection/
Digital feedback has the potential to have a far-reaching business impact on things like customer loyalty and revenue. But only if it’s harnessed correctly.
For instance, there are a handful of absolutely critical strategies you should be following, such as making sure you capture the right data.
That may sound easy, but it is surprising how many large businesses do not get the basics right?
https://which-50.com/draft-use-digital-feedback-deliver-better-customer-experience/
If you want to have a real impact on the development of your students, it is essential to provide formative feedback. But it is also important that this does not take up too much of your time… It is this idea which lies behind the ‘Personalised Formative Feedback as Standard’ (‘Standaard Maatwerk bij Formatieve Feedback’ – StaMaFF) project undertaken at Windesheim University of Applied Sciences. Is it possible to resolve this seeming contradiction with the use of a digital feedback tool? The first experiences yield a mixed picture.
In John Hattie’s 2009 meta-study synthesising a wide range of studies in the field of education research, the significance of feedback ranked an impressively-high 10th place. Formative feedback scored even higher, ranking 3rd. Feedback focused on the task, the process and self-regulation provides the students with guidance which lets them progress towards the desired end goal (‘feed up’). By also devoting attention to the next steps students should take (‘feed forward’), lecturers can provide concrete recommendations as to the best way forward.
https://blog.surf.nl/en/more-feedback-less-time/
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