Tags: mistakes*

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  1. "This is a guest post by our friends over at Nicereply. Jakub Slámka will teach why it’s important to ace your next customer feedback survey and which mistakes to avoid. Read on for a great post!"
    http://www.customerexperienceupdate.com/feedback/?open-article-id=7086334&article-title=4-mistakes-you-must-avoid-with-customer-feedback-surveys&blog-domain=kayako.com&blog-title=kayako/
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  2. Surveys come in all shapes and sizes. Done correctly, surveys can improve all departments in your business:
    -Your product team can use them to find product-market fit and get customer feedback.
    -Your marketing team can use them to improve messaging and support a better sales process.
    -Your customer service team can use them to make customers happier and more satisfied.

    But because all these teams rely on surveys, it’s vital to be surveying customers correctly.
    https://www.kayako.com/blog/customer-feedback-survey/
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