How can businesses leverage automation to humanise the customer experience, and drive a customer-centric approach?
http://www.information-age.com/automation-customer-experience-human-123470310/
Mobile and digital banking remains high on the agenda of retail banks as automation continues to increase and specific, often lower-value, processes and activities are being taken over by various digital challengers such as specific FinTech companies and non-financial firms.
A typical (but far from only) example concerns payments. Yet, while payments might be less lucrative for banks, the experiences and services offered by challengers are a potential game changer in trust, loyalty and more.
https://www.i-scoop.eu/digital-banking-gepolitical-regulatory-challenges/
