Mobile and digital banking remains high on the agenda of retail banks as automation continues to increase and specific, often lower-value, processes and activities are being taken over by various digital challengers such as specific FinTech companies and non-financial firms.
A typical (but far from only) example concerns payments. Yet, while payments might be less lucrative for banks, the experiences and services offered by challengers are a potential game changer in trust, loyalty and more.
Voting 0
