Are small businesses missing out on Customer Experience as a way to grow?

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  1. Small businesses are losing ground to larger corporations not in employment, but in revenues. When the Census was taken in 2001, businesses with fewer than 500 employees contributed more than half of GDP (50.5%). However, only nine years later, that contribution had reduced to 44.5%, giving large corporations a 55.6% share. What is causing this inequality, and is there something we can do about it?
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