Conversational or Chat Based UX is a new and exciting trend that gives you insight into what your customer is thinking and what they are looking for. Yet we see plenty of applications that build walls to keep away all kinds of user feedback.
https://uxplanet.org/collect-user-feedback-or-die-fb3a312f39b1/
State Support is excited to announce that its new centralized referral portal has been named LOON (Legal Organizations Online Network), and is in the final stages of development. LOON will enable easier referrals between legal services providers and support the busy work of intake staff. Read more about LOON in our March blog post, and about the development of an Online Triage System for LawHelpMN in our April blog post.
http://www.mnlegalservices.org/legal-services-in-the-news/2018/6/7/innovations-for-clients-user-feedback-and-the-new-lawhelpmnorg/
More exposure, increased in sales, a bigger customer base and more employees… I think we can all agree that growth is the one thing all small businesses (or SMBs) strive for. However, with this growth also comes the need for better organisation skills and more streamlined processes within your business. This is where a CRM software becomes your best friend.
https://mopinion.com/best-crm-software-for-small-businesses-smb/
Managing a better user experience is critical to almost every business. After all, it is part of the way that a customer engages with your company and/or your brand. It's important to get it right so that the customer has a positive experience. Without a good experience, you can lose customers and that can hurt your bottom line in the long run.
https://www.forbes.com/sites/forbestechcouncil/2018/07/24/12-ways-to-improve-a-customers-user-experience/#499a322a1fc7/
Twitter has announced it is removing support for crucial APIs needed to power third-party clients such as Twitterrific and Tweetbot.
From Thursday the social media platform shut off APIs that enable to developers to integrate push notifications and automatically-refreshing timelines into their own versions of Twitter - meaning many popular third-party apps will suffer from a severe loss of functionality.
http://www.itpro.co.uk/development/31719/twitter-kills-support-for-third-party-clients/
Microsoft is adding a new Archive feature to its new cross-platform Skype app, for the times when you want to hide conversations instead of deleting them. The new feature is currently available in the latest preview release (8.29.76.16), which started rolling out on all platforms this week.
https://www.onmsft.com/news/skype-preview-app-adds-new-option-to-archive-conversations/
WordPress is one of the most popular content management systems available with nearly 75 million websites. What’s great about this open source software is that it offers well over 53,000 different plugins that gives users the opportunity to extend the functionality of their websites. These plugins can range anywhere from SEO tools and Landing pages to Social media integration and Caching tools. However, there are also several notable user feedback plugins that are great for kickstarting your customer feedback programme.
https://mopinion.com/top-10-user-feedback-plugins-for-wordpress/
When Mr Joshua Koh mulled over his experiences as a university student, he realised that he had been missing something crucial.
The 44-year-old founder of new student social networking app Campiiy, told The Straits Times that if he had had more access to information about courses and the quality of teaching in universities, he might have made more informed choices.
https://www.straitstimes.com/singapore/app-gives-users-feedback-on-university-courses-lecturers/
Online surveys are a quick and incredibly useful tool for gathering all sorts of user feedback. In next to no time you can whip something up using one of the many online survey tools out there (I particularly recommend SurveyGizmo) and start gathering feedback from real users.
http://www.uxforthemasses.com/online-survey-questions/
In the times of rapidly growing popularity of big data and artificial intelligence, more and more marketers turn to pure numbers to learn who are their customers and users. They want to collect data on their behavior, sources of traffic, etc. Of course, quantitative data can tell you a lot about your users. But don’t forget that your users are people. Sometimes they behave in a way that can’t be explained with quantitative data from Google Analytics or Kissmetrics.
https://survicate.com/customer-feedback/user-feedback/
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