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11. The Loudest Consumers Don't Always Represent the Majority

    As more companies and brands monitor and participate in community dialogues, they need to be aware that the loudest consumers don’t always represent the majority.

    https://www.entrepreneur.com/article/252318/

    Tags: user-feedback, user-experience, customer-experience, customer-feedback, social-media, digital-marketing by Tjeerd Traats (2018-05-02)

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12. Twitter kills support for third-party clients

    Twitter has announced it is removing support for crucial APIs needed to power third-party clients such as Twitterrific and Tweetbot.
    
    From Thursday the social media platform shut off APIs that enable to developers to integrate push notifications and automatically-refreshing timelines into their own versions of Twitter - meaning many popular third-party apps will suffer from a severe loss of functionality.

    http://www.itpro.co.uk/development/31719/twitter-kills-support-for-third-party-clients/

    Tags: user-feedback, ux, user-exeperience, twitter, social-media, api, technology, innovation by Tjeerd Traats (2018-08-17)

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13. What Tech Companies Such as Snapchat and Their Users Should Remember When Updates Cause Outcry

    You can’t please everybody, and the people who design tech interfaces know this truth all too well.
    
    These folks have to consider conflicting suggestions from users to improve the experience on their favorite platforms, but their customers aren’t the only

    https://www.entrepreneur.com/article/309538/

    Tags: user-feedback, user-experience, mobile-app, social-media, tech-companies, updates by Tjeerd Traats (2018-05-01)

    Comments - Voting 0

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