User Feedback News

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1. Why Customer Feedback Tools Are Vital for Nonprofits

   A recent survey by Stanford Social Innovation Review confirmed a surprising fact: in an era where customer feedback is ubiquitous in the for-profit world, both doers and donors in the social innovation sphere struggle to systematically understand the preferences and experiences of the people they are seeking to help: the nonprofit customer.
   
   To be sure, social innovators want to understand their client’s needs. The survey found that 88% of 1,986 respondents reported that “gathering feedback” was one of their priorities in measuring impact. But only 13% were using it as a top source of insight for improving services; and two-thirds said that lack of staff capacity and resources were the major barrier to implementing feedback systems.

   https://hbr.org/2019/02/why-customer-feedback-tools-are-vital-for-nonprofits/

   Tags: importance-of-feedback, feedback, customer-experience, customer-feedback, user-experience, user-feedback, non-profit by Tjeerd Traats (2019-05-24)

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2. User feedback is essential, especially for complex technology

   Environmentally friendly, low-carbon energy technologies are needed to achieve global climate targets. Tobias Schmidt’s research examines the interaction between public policy and carbon-reducing innovations in the energy sector. He will present his findings at the world’s largest science conference, the AAAS, in February.

   https://www.ethz.ch/en/news-and-events/eth-news/news/2017/02/user-feedback-is-essential.html/

   Tags: user-feedback, uf, technology, importance-of-feedback by Tjeerd Traats (2018-06-21)

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3. Uber revamps driver app based on user feedback

   Uber in late 2016 redesigned its Driver app but as CEO Dara Khosrowshahi highlighted on Tuesday, it’s already showing its age. Worse yet, Khosrowshahi concedes that Uber went about its last design in the wrong way – doing the work based on what they thought drivers wanted, launching it and hoping for the best.

   https://www.techspot.com/news/74101-uber-revamps-driver-app-based-user-feedback.html/

   Tags: user-feedback, user-experience, feedback, importance-of-feedback, optimization, app by Tjeerd Traats (2018-05-02)

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4. THE IMPORTANCE OF USER FEEDBACK IN PRODUCT DEVELOPMENT

   Working in User Experience, it’s no surprise that I consider user feedback invaluable. In the time that I’ve been able to work with Happy Boards, I’ve learned to appreciate user feedback all the more, as what our team gleans from conversations with customers has helped us improve our product dramatically. Here are some specific reasons why everyone at Happy Boards values user feedback in our product’s development.

   https://www.gethappyboards.com/2017/06/the-importance-of-user-feedback-in-product-development/

   Tags: user-feedback, importance-of-feedback, feedback, product-development, development, product by Tjeerd Traats (2018-06-21)

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5. The Importance of User Feedback

   Many people have a misconception about accessibility: that it’s an “optional extra”—as if people with disabilities were not in the same crowd as the average user or learner.

   https://www.washington.edu/doit/importance-user-feedback/

   Tags: user-feedback, customer-feedback, development, feedback, importance-of-feedback by Tjeerd Traats (2018-05-02)

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6. The Importance of User Feedback

   One of the most valuable contributions to any piece of software is user feedback. We love the extremely open communication in our community, and we work hard to utilize the feedback it provides. We receive over 500 comments, emails, and forum posts every week- and many of them contain feedback on the calendar. There are even more votes each week on feature requests in our UserVoice tracker.

   https://theeventscalendar.com/the-importance-of-user-feedback/

   Tags: user-feedback, customer-feedback, importance-of-feedback, feedback, innovation by Tjeerd Traats (2018-05-02)

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7. The Importance of Getting Customer Feedback Right

   Most people in most businesses (sadly not all!) would agree that collecting customer feedback is a good idea. Most (sadly not all…) businesses have customers, and so it should probably be someone’s job to ask those customers what’s on their mind.

   https://www.customersure.com/importance-of-customer-feedback/

   Tags: user-feedback, customer-feedback, importance-of-feedback, business, feedback by Tjeerd Traats (2018-05-02)

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8. Importance of Customer Feedback in UI and Product Design

   Customer inputs sometimes become the most important critiques of your work. They are like mirrors and always give a true feedback. Carrying out usability testing with them is not enough till you seek their feedback and use the feedback to analyze your product design and also incorporate the changes that have recommended.

   http://atrybox.com/importance-of-customer-feedback/

   Tags: user-feedback, customer-feedback, product-design, importance-of-feedback, feedback by Tjeerd Traats (2018-05-02)

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9. How to Get More Insightful User Feedback

   All feedback from your customers is valuable, but there are certain types of qualitative data that can give you more insight than others.
   
   Truly insightful feedback can help you identify when people think something is confusing, why they made a certain choice, what they value most about your product, or how they view your product against the competition.
   
   In turn, you can use this feedback to write more persuasive copy in your marketing, optimize your user experience, or prioritize new features to build. Ultimately, more useful feedback helps you make more informed business decisions.
   
   So how do you gather this type of feedback? It’s all about the questions you ask.
   
   
   Read more at https://www.business2community.com/customer-experience/how-to-get-more-insightful-user-feedback-02197934

   https://www.business2community.com/customer-experience/how-to-get-more-insightful-user-feedback-02197934/

   Tags: user-review, importance-of-feedback, online-feedback, feedback, customer-feedback, user-experience, user-feedback by Tjeerd Traats (2019-05-24)

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10. Facebook to seek user feedback to improve community guidelines

    Social networking giant Facebook, which has been embroiled in a data breach controversy, today said it will host a series of public events across various countries, including India, as part of its efforts to improve and refine its community standard guidelines.

    http://www.bgr.in/news/facebook-to-seek-user-feedback-to-improve-community-guidelines/

    Tags: user-feedback, user-experience, feedback, social-media, innovation, analytics, importance-of-feedback by Tjeerd Traats (2018-05-02)

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