Conversational or Chat Based UX is a new and exciting trend that gives you insight into what your customer is thinking and what they are looking for. Yet we see plenty of applications that build walls to keep away all kinds of user feedback.
As a user it is difficult to find something more irritating than a non-functional UI and no easy way to notify the builder that they should fix it. We can find signs that interacting with the users and collecting their feedback is becoming more and more important. With the next iOS 10.3 release developers and users will be able to interact through App Store reviews. Although, it would be best if users do not need to escalate their negative ratings to the App Store at all.
https://uxplanet.org/collect-user-feedback-or-die-fb3a312f39b1/
Bookmarks on this page are managed by an admin user. 
