In part 1 (Going Beyond Lean Thinking to Define Value) of this column, I challenged how the lean tenet regarding delivering value to our customer has been practiced. I discussed the imperative need to understand your customers' needs without just asking them and shared that observation is key in this process.
Clearly understanding what the customers value and why they value it helps with waste elimination. There are three wastes that are most prevalent when we don't understand our customer.
http://www.industryweek.com/operations/serving-your-customer-observation-and-feedback/
Facebook Insights is a highly useful tool for all Page managers looking for more information on their social performance and brand following.
In fact, Facebook has recently announced the introduction of new metrics for the Insights page with the aim of offering improved measurement. All Page owners should start noticing the addition of:
-Follows
-Previews
-Recommendations
As the number of metrics increases, which ones are the most important for every Page manager?
There are many metrics to analyse when managing a Facebook Page, but some of them can be the starting point for a wider understanding of your audience and the performance of your posts. Here are the metrics you need to observe on a weekly basis, along with what you can learn from each one of them:
https://www.clickz.com/how-to-use-facebook-insights-to-track-the-success-of-your-social-strategy/112006/
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