For your business to be successful, youre probably doing everything you can to satisfy your customers. But how do you know if your efforts are actually paying off? Were all aware that in todays digital age, where social media is a powerful tool in the hands of people, customer experience can make or break a business. Both happy and unhappy customers wield much greater power than their counterparts from a decade ago. A happy post or an angry rant both can go viral on social media, affecting your business in a way that you never imagined!
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