tjeerdtraats: social-media*

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  1. You can’t please everybody, and the people who design tech interfaces know this truth all too well.

    These folks have to consider conflicting suggestions from users to improve the experience on their favorite platforms, but their customers aren’t the only
    https://www.entrepreneur.com/article/309538/
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  2. Twitter is a microblogging service and social network rolled into one. It enables its users to send and read each other's updates known as tweets. With the number of monthly active Twitter users beyond 330 million, it is not surprising that it is valued at $16 billion!
    https://www.bbntimes.com/en/companies/7-essential-tips-for-using-twitter-for-business/
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  3. Long gone are the days when customer complaints went directly to a customer care call center or cluttered email inbox. Nowadays, if you’re a business owner, your customers expect—and demand—an immediate response. Meet the answers to their prayers: social media networks such as Facebook and Twitter or review sites like Yelp. So, do you know how to respond to negative customer feedback on social media?
    https://www.blackenterprise.com/how-to-respond-to-negative-feedback/
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Mopinion is a proud sponsor of User Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.