Financial institutions have always been at the forefront of innovation and new technologies. In fact, quite recently, increasing automation and the use of electronic trading and payments were some of the largest focuses in this industry. All customer data and accounts were centrally managed by a third party system, which was the standard at the time.
But times are changing. Nowadays we’re seeing that consumers in this industry are evolving. They’re raising their expectations and changing their habits, and focusing on obtaining a better overall experience rather than a better price point. So how can financial institutions stay in touch with their customers? The answer is digital feedback.
http://mopinion.com/new-white-paper-digital-feedback-and-the-finance-industry/
Mopinion is dedicated to providing its customers with the best possible feedback analytics software on the market. In order to maintain this status, our team strives to make constant and valuable improvements to our platform. We do this using the feedback provided directly by our customers. That being said, we’ve got plenty of product updates to share with you this month! We have several new security updates including SCA-compliant payments in Stripe and a new feature that enables users to anonymise their own feedback data. We also want to give you a sneak peek into our new user interface which is set to go live in January 2020!
http://mopinion.com/product-update-security-measures-new-user-interface/
The display notch of the OnePlus 6 will be hideable, the company’s co-founder and Chief Executive Officer Pete Lau said Wednesday. While responding to a fan question posted on the firm’s official product forums, Mr. Lau revealed the Chinese phone maker initially opted against the ability to hide the cutout of its next Android smartphone but went back on its decision following user feedback. Regardless, “the best way to experience the OnePlus 6 is using the full potential of the display,” the official said.
https://www.androidheadlines.com/2018/04/oneplus-6-display-notch-to-be-hideable-due-to-user-feedback.html/
Go with your gut is an old adage that we throw around quite often in the English language. It means follow your intuition or instincts (based on your “gut” feeling). However, when we apply this expression to business world, it isn’t always fitting, much less advisable – especially when it comes to A/B testing. Used to test multiple variations of a web page or app screen, A/B Testing is one of the most popular methods for improving conversion rates. According to eConsultancy, approximately 61 percent of companies carry out less than five tests every month. However, what many of these companies miss in their testing strategies is a concrete way of constructing hypotheses for future A/B testing. Thankfully, there is online customer feedback…
In this article, we will address why online customer feedback is so important for A/B Testing as well as dive into the different kinds of feedback you can collect to help optimise your website.
https://mopinion.com/optimise-ab-testing-online-customer-feedback/
Customer experiences (CX) are often the defining factor that sets a business apart from its competitors. Make sure your CX goes above and beyond that of your competitors and employ one of these surveys.
https://marketplace.mopinion.com/products-category/customer-experience-cx/
Something for the Weekend, Sir? I am undergoing the lie detector test and it is not going well. I should have guessed something was up when they affixed the wires: temples and wrists are OK but it seems a little unnecessary to route what suspiciously looks like an AC mains cable to my groin.
Blinking away the sweat under the hot studio lights before a braying audience, I wonder how it all came to this. I mean, the day began normally enough – just another day in the paradise of Customer Delight.
The IT support department where I am occasionally contracted for floor-walking has been renamed – sorry, "rebranded" – several times already this year. It was called the aforementioned "Customer Delight" throughout 2018 but a new CIO in January changed it to "Enablement Masters". This confused everyone, especially the golfers, until his replacement in March came up with "Delivery Disruptives", which made us sound like rampaging postmen.
https://www.theregister.co.uk/2019/05/17/something_for_the_weekend/
The pet lovers among us are surely familiar with this brand…Prins Petfoods is one of the best selling brands of both dog and cat food. Prins is a Dutch family business that’s been around for a little over 55 years. On top of selling pet food products, Prins also provides professional advice and is often involved in conversations about animal welfare.
https://mopinion.com/prins-petfoods-improves-online-customer-journey/
REA Group make up a global online real estate advertising company headquartered in Melbourne, Australia. A News Corp company, the group runs realestate.com.au, Australia’s biggest real estate listings website with 4.4 million unique browsers each month.
The REA Group puts high value on user experience. The team is determined to provide quality browsing journeys for their customers. For all businesses, quality user experience is imperative. It can have direct affects on conversions, customer retention, and overall business goals.
http://thepaypers.com/case-study/rea-group-fights-content-scraping-attacks-and-credential-stuffing-with-automation--1239779/
Halloween is almost here. The skies are growing darker. Leaves are covering the sidewalks. Pumpkins are sprouting up on nearly every front porch. And shops are dressing up their front windows with decorations of spiders, skeletons and scary masks! One thing is for sure, here in the Netherlands Halloween is definitely gaining ground. But while all the scaring and getting scared continues to become more popular and celebrated, this theme isn’t exactly something you want reflected in your business. In this article, we’ll provide you with 5 tips that will help you avoid scaring off your customers with feedback forms!
http://mopinion.com/stop-scaring-off-your-customers-try-these-5-online-feedback-tips/
You already know that your customers' satisfaction is critical to the success of your business. But what about employee satisfaction? Does it matter how happy your staff is? And should you gather employee feedback? In this article, we'll take a look at how you can use a Net Promoter Score (NPS) survey to assess your employees' at-work satisfaction and loyalty to your brand, producing a metric called eNPS.
http://business.com/articles/enps-employee-feedback/
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