Conversational or Chat Based UX is a new and exciting trend that gives you insight into what your customer is thinking and what they are looking for. Yet we see plenty of applications that build walls to keep away all kinds of user feedback...
https://uxplanet.org/collect-user-feedback-or-die-fb3a312f39b1/
How can we build good products if we never talk or see real-life users? In this post the author offers 7 powerful ways to make this kind of interaction happen.
https://blog.agilistic.nl/7-powerful-ways-to-get-feedback-from-users-in-scrum/
It is very important to identify who you should reach out to, and collect their feedback. This article will take you through all steps of identifying the users with the most valuable feedback.
https://medium.com/startup-grind/identify-users-with-the-most-valuable-feedback-4c984987265e/
Having extensive knowledge of user behavior can make you a valuable asset on any project team, allowing you to deliver key advice on application design and development. Here are 10 ways you can gather feedback from users.
http://idratherbewriting.com/2008/10/17/10-ways-to-gather-feedback-from-users/
It’s not enough just to talk to customers. You have to know how.
https://blog.leanstack.com/how-to-interview-your-users-and-get-useful-feedback-8f5550618ad2/
Understanding customers thoroughly requires gathering data, using insight tools like Customer Thermometer. This insight allows them to make decisions that satisfy their customers and create market-leading businesses. Growth needs insight for fuel.
https://www.customerthermometer.com/customer-feedback/user-feedback/
A key thing to remember is that customers — the people who pay to use your product — should be central to everything you do. It sounds simple, but when you have free users in addition to paying customers, things get a bit trickier.
https://blog.drift.com/customer-vs-free-user-feedback/
Getting better feedback out of users is a conscious process. It doesn’t require huge amounts of effort to put processes in place to elicit better feedback.
https://www.interaction-design.org/literature/article/how-to-get-more-honest-feedback-in-user-testing/
In order to get feedback you can actually use to build a better product, you need to know the right questions to ask, and the right answers to look for.
https://hackernoon.com/10-types-of-user-feedback-you-need-to-build-a-better-product-be1b9b979d4b/
