eringilliam: social-media-listening*

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  1. There are a variety of different ways to collect customer feedback, and surveys are usually the first method that comes to mind.

    But that's not the only way to figure out what your customers are saying about your product -- in fact, you could be missing out on valuable customer feedback coming in through a different channel: social media.
    https://blog.hubspot.com/customer-success/social-media-customer-feedback/
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