Businesses have always had a rough time attempting to understand exactly what their customers think about their product, especially criticism. Of course, ultimately a company will see the results in the form of reduced sales, but by the time this happens, it is usually too late to do anything. No mid-course correction can be made. A business has already lost a great deal of money.
https://knowtechie.com/the-modern-way-to-get-customer-feedback/
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