It’s a tale as old as the Internet. Essential basics of human interaction get lost in the flash and promise of technology. Time and again, we must take a step back, reconnect, and make sure the technology is serving us, and not the other way around.
https://techspective.net/2017/11/07/build-employee-customer-engagement-feedback-loop/
Every employer has heard the words "employee engagement," but do most executives truly understand what it means? More importantly, do they know how to measure it?
Employee engagement is important because involved employees are typically more productive, have more energy and are more creative.
http://www.businessnewsdaily.com/10303-measure-employee-engagement.html/
If management isn’t focused enough on the key role of customer service and doesn’t take into account the input of frontline staff, the bottom line is at risk.
https://www.i-scoop.eu/employee-engagement-customer-correlations-considerations/
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