State Support is excited to announce that its new centralized referral portal has been named LOON (Legal Organizations Online Network), and is in the final stages of development. LOON will enable easier referrals between legal services providers and support the busy work of intake staff. Read more about LOON in our March blog post, and about the development of an Online Triage System for LawHelpMN in our April blog post.
http://www.mnlegalservices.org/legal-services-in-the-news/2018/6/7/innovations-for-clients-user-feedback-and-the-new-lawhelpmnorg/
Usability is not a new concept and has been part of the healthcare discussion for several years. Healthcare solutions offering intuitive user experiences reduce clinician burden and decrease task time. Strengthening this usability, however, is still challenging. It requires us to engage our users in meaningful ways that enable them to provide actionable feedback.
https://www.beckershospitalreview.com/healthcare-information-technology/turning-user-feedback-into-usability-success.html/
In this customer-centric world, collecting user feedback is no longer a mere task in customer support team’s backlog. It is the fundamental criteria to grow your company by understanding what the user wants and acting upon it. Hence, the importance of user feedback cannot be undermined.
Imagine, you put a plethora of resources and man-hours in building your product. But your users are not using the product which makes you wonder where did you go wrong.
http://feedier.com/blog/user-feedback/
For a successful website or mobile app, user experience and interaction are critical factors which calls for testing, feedback and refinement during and after the design process. This is where feedback comes in handy. Asking for feedback from users can provide you with an alternative perspective, enabling you to properly meet the requirements as well as expectation of these users. While there are various types of user experience feedback solutions (see previous article with UX tools overview), there is one type in particular that enables businesses to improve page usability, Visual Feedback tools.
https://mopinion.com/top-21-visual-feedback-tools-an-overview/