Have you ever asked a user of your product how they like it, and had them tell you it’s fantastic, super easy to use, and they love it?
I bet it made you feel great didn’t it?
Well… bad news… that kind of feedback sucks, and hearing it does nothing for you besides making you feel all warm and fuzzy inside.
In order to get feedback you can actually use to build a better product, you need to know the right questions to ask, and the right answers to look for.
https://usabilityhour.com/user-feedback/
