Why travel companies should be listening to the Voice of the Customer - Mopinion

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  1. Capturing the Voice of the Customer at every touchpoint in the online customer journey is critical in the travel industry. Nearly 75% of consumers expect to be able to provide real-time feedback on their experiences whilst on travel websites.
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Mopinion: The Leading User Feedback Tool

Mopinion is a proud sponsor of User Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.