Gartner revealed over 50 per cent of businesses plan to reinvest in improving customer service experience. Another study showed that 72 per cent of customers will share a positive experience with six or more people. Getting your customer service right not only improves retention and brand reputation, but it reduces the reliance on new business through upselling to an already captive audience.
With this in mind, Ive written down some of the core activities I believe every small business should be doing in 2018 to improve customer service experience online.
Voting 0
