Albert Heijn caters closely to online shoppers needs with customer feedback

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  1. We are proud to announce that one of the largest supermarket chains in the Netherlands, Albert Heijn, now uses Mopinions feedback software on their website (AH.nl). Albert Heijn also referred to as the AH or Appie, as the Dutch like to call it jump-started its online feedback programme in June of last year (2017). Since then, they have employed various feedback forms across their website with the aim to extract valuable insights into the online shopper journey.
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Mopinion: The Leading User Feedback Tool

Mopinion is a proud sponsor of User Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.