Tags: client-feedback*

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  1. In this opinion piece, Matias Bezzo (pictured below), a senior designer at Engaging.io, discusses the importance of user testing and why clients often refuse to do it.
    http://www.bandt.com.au/opinion/dont-clients-user-test/
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  2. When deciding which law firm to hire, potential clients consult the source they trust most: other clients. Online reviews play a huge role in the client’s decision-making process. To succeed in such a landscape, legal practices must develop a deep understanding of their clients’ wants and needs, immediately address all client issues, and ensure satisfied clients’ voices get heard.
    https://abovethelaw.com/2018/06/make-client-feedback-your-marketing-engine/?rf=1/
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Mopinion is a proud sponsor of User Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.