BUSINESSES are learning to pay more attention to meeting the needs of their customers and improving their experiences. Adopting digital solutions have allowed businesses to do so in a progressive and goal-oriented manner.
Additionally, businesses can also tailor solutions of their own to help them approach arising problems and strategize improvements in a tactical manner – which is precisely what Airbnb has done.
http://techwireasia.com/2020/01/airbnb-has-built-an-intelligent-system-to-boost-user-experience/
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