Mopinion Launches Ground-breaking Online Customer Journeys Programme
Unique online research software solution helps businesses capture and analyse online customer journeys in real-time to improve services and increase sales.
https://mopinion.com/online-customer-journeys-programme/
At a time when many leading global financial institutions are still saddled with poor reputations dating from the financial crisis, Bank of America, one of the world’s largest commercial banks, has invested in building credibility with its customers by listening and responding to customer feedback in real-time.
https://which-50.com/digital-feedback-powerful-builder-brand-trust-bank-america/
When the topic of customer satisfaction arises, the modern mindset leaps immediately to the traditional retail realm of B2C relationships and starts compiling all the exciting new ways to keep track of, as well as boost their success. Yet, this same mindset is becoming increasingly essential in the world of B2B, since a customer-focused approach dictates the long-term success and the quality of relationships built in both B2B and B2C. You may not create a standard questionnaire or stick to a classic social media scheme to delve deeper into the minds of your customers, but B2B is in dire need of redirecting their focus to their customer pool.
https://customerthink.com/how-to-measure-b2b-customer-satisfaction/
Many feedback programs fall short in two ways. They aren’t real time, or they aren’t delivered to the right person when it counts.
Quarterly customer service surveys carry an inherent flaw – they depend on customer’s memories, which dramatically deteriorate over time. Surveys about large purchases can also be subject to cognitive dissonance bias. Customers making purchases with a large degree of commitment try to convince themselves that they made the right choice. They will look more positively on a large purchase due to cognitive dissonance, and this bias appears in post-purchase surveys.
https://www.nicereply.com/blog/real-time-customer-feedback/
One of the best things you can do to advance your career is elicit real-time feedback at work.
You will gain a clearer understanding of what you’re doing well—and what you can change—in the moment. That is more powerful than hearing feedback after the fact.
https://www.businessmanagementdaily.com/51486/need-real-time-feedback/
