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  1. Real-time customer feedback is a type of qualitative data collection, in which you receive live feedback from visitors on your website or mobile app. With real-time customer feedback, you can immediately see the needs and wishes of your visitors as well as monitor for potential problems such as bugs or missing information in the customer journey.
    https://mopinion.com/what-is-real-time-customer-feedback/
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  2. Ever been put into a position where an online customer is asking you a question about a specific issue and he presumes you can pick up where your colleague left off? Meanwhile you have no prior knowledge of the matter and no documentation to refer to for checking the status of the issue? I think you can see where I’m going with this – this is obviously not an ideal situation to be in, for both you OR your customer.
    https://mopinion.com/4-effective-tools-for-putting-online-feedback-into-action/
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  3. At the upcoming Martech 2016 event, online feedback analytics specialist, Mopinion will explain how your company can utilise online feedback to yield increased conversions and optimise online funnels.
    https://mopinion.com/mopinion-talks-feedback-analytics-at-the-martech-2016-event/
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  4. And if you paid close enough attention, it turns out there is quite a bit to be learned from “The Donald”. In this blog, we will identify four things digital marketers can learn from Donald Trump about Digital Customer Feedback.
    https://mopinion.com/4-things-the-donald-can-teach-us-about-digital-customer-feedback/
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  5. Reliability, transparency, value and good service all lie at the heart of Devitt’s values. To meet the needs of its customers, Devitt’s online vision is focused on user experience and making processes simple and clear.
    https://mopinion.com/customer-success-story-optimising-the-customer-journey/
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  6. Here I have identified several misconceptions that Digital Marketers assume about online customer feedback used in both B2B AND B2C businesses. Below I will share with you some misconceptions and truths about online feedback to demonstrate why it is so vital to success.
    https://mopinion.com/5-common-misconceptions-about-online-customer-feedback-debunked/
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  7. Startup Milestones, founded by Florian Kandler, is a podcast that puts the spotlight on European startup companies, whereby founders can share their stories, struggles and successes along the way.
    https://mopinion.com/mopinion-proud-to-be-featured-on-startup-milestones-podcast/
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  8. Event-driven feedback is online user feedback collected using triggers based on visitor behavior. It is essentially a way of capturing the customer’s views on their experience while the experience is still fresh in their minds.
    https://mopinion.com/what-is-event-driven-feedback/
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  9. It was a great turnout at the Marketing Technology 2016 event this year. Companies from all over the Netherlands came together to listen to fellow marketers, CTOs and growth hackers share their experiences. Among the speakers were big-name companies like Adobe, Philips, Unilever and Transavia.
    https://mopinion.com/look-back-on-marketing-technology-2016/
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  10. I left you all with the question: will Digital Customer Feedback take a step forward? I had my doubts, but thanks to our latest Benchmark survey, we now have some solid insights.
    https://mopinion.com/the-island-called-digital-customer-feedback-part-two/
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Mopinion: The Leading User Feedback Tool

Mopinion is a proud sponsor of User Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of User Feedback Tools in order to collect feedback from the user. Mopinion takes it one step further and offers a solution to analyse and visualise user feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.