The most overrated thing in business—and in life—is praise. Praise makes you feel terrific, but it’s not very illuminating because you almost always already know what you’re good at, don’t you? Criticism is the petri dish of improvement. Without awareness of what you could do better, you are unlikely to actually do it better, right? Why then do so many companies go to the trouble of asking customers to complete surveys, but then invalidate the responses by incentivizing the wrong behaviors?
http://www.convinceandconvert.com/customer-experience/faux-feedback-are-you-doing-customer-surveys-wrong/
Many Indian BFSI players have started embarking on the Digital Transformation journey. One of the leading mutual fund houses in India was facing challenges with a large number of investors and distributors which led to problems of concurrency and a poor customer experience
http://www.moneycontrol.com/news/business/startup/how-digital-transformation-via-cloud-apps-is-changing-personal-banking-2397041.html/
Remember when you used to rely solely on search engines for traffic? Remember when you worked on SEO and lived and died by your placement in Google? Were you #1? Assured success. Well, okay, maybe not assured. Success only came if the keywords were relevant to your site users, but it was the only real roadmap to generating site traffic and revenue. Today, we live in a different world. We diversify. We use AdWords and Bing Ads. We create identities across social platforms, and we promote via Twitter, Facebook, Instagram and Pinterest. No longer are sites living and dying by their Google Rankings. Organic is no longer one of the cool kids. Organic is passé. Or is it?
http://searchengineland.com/4-reasons-organic-better-230003/
Several years after the introduction of feedback analytics, online retailers continue to find ways to put the priceless resource of the user’s voice to work to increase conversions, sales and customer loyalty. Among the most innovative applications of direct customer feedback is analyzing trends to predict search queries, inform SEO design, adjust merchandising and improve overall marketing ROI.
http://searchengineland.com/a-priceless-formula-for-success-customer-feedback-web-analytics-42652/
While many are still trying to get their heads around social media and social business, the digital business challenges already go much further and involve all departments and functions in and around the enterprise. Your digital marketing budget will have to follow the path towards customer-centric integration and company-wide enablement.
https://www.i-scoop.eu/defining-digital-marketing-budget-time-change/
Researchers at IBM recently announced that the firm's distributed visual data recognition models can now be trained faster than competing models from Facebook, according to TechCrunch. Distributed visual data processing is a subset of deep learning, which is a branch of machine learning, that uses several graphics processing units (GPUs) to process and analyze massive data sets. It's ideal for very large deep learning projects where the data is too large to be processed on a single GPU. While not specifically designed for the IoT, distributed visual data recognition could aid larger IoT ecosystems in particular.
http://www.businessinsider.com/visual-data-recording-iot-2017-8/
In the wake of the recession, countless Americans — particularly student loan-laden, underemployed millennials — stitched together a livable wage from a patchwork quilt of income streams. From the rot of the Great Recession, the gig economy bloomed, and alongside it, a curious kind of slang creeped into our collective vernacular and lodged itself there firmly. “Side-hustle,” which first entered our language via African-American newspapers in the ’50s, became a slick, hashtaggable shorthand for “working my ass off, often in addition to a full-time job, just so I can make rent and maybe cover my car payment too.”
https://www.racked.com/2017/9/13/16255060/mlms-gig-economy-hustle/
You cannot step twice into the same river; for other waters are continually flowing in. Words from Plato – originally not in English indeed – referring to the views of Heraclitus. Views in which change is the only flux, probably better known as the only constant is change.
https://www.i-scoop.eu/the-paradoxes-of-change-what-it-takes-to-be-responsive/
If management isn’t focused enough on the key role of customer service and doesn’t take into account the input of frontline staff, the bottom line is at risk.
https://www.i-scoop.eu/employee-engagement-customer-correlations-considerations/
If one were to place a lot of stock in what is written about millennials, it would be easy to believe the generation is all in its mid twenties, drifting in and out of meaningless jobs. The reality is that couldn’t be further from the truth. Some millennials today are well into their thirties. Many, even the younger ones, are established into their careers. Millennials are now in leadership roles or emerging into those roles.
https://www.forbes.com/sites/kimberlyfries/2017/09/25/5-reasons-why-millennial-leaders-need-performance-feedback/#664081bb6cbd/
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