User Feedback News

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1. #TriMet seeks bike user feedback for new Division Transit Project station design

   As TriMet inches ever closer to the final design of their $175 million Division Transit Project, the agency once again needs feedback on how best to handle bicycle users at new bus stations. And with protected bike lanes becoming a more common feature citywide, whatever TriMet decides to use could become the new standard.

   https://bikeportland.org/2018/06/12/trimet-seeks-bike-user-feedback-for-new-division-transit-project-station-design-283505/

   Tags: user-feedback, uf, feedback, bike by Tjeerd Traats (2018-06-21)

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2. 5 Reasons to be using conversational surveys

   Conversational surveys such as Wizu massively improve the survey experience by offering a more engaging, interactive and personalised survey. In some ways conversational surveys are going back to the old-style face to face interviews by gaining deeper insight through conversations. However rather than deploying hundreds of interviewers armed with a clipboard, you can utilise one chatbot to conduct your surveys.

   https://www.mycustomer.com/community/blogs/wizu/5-reasons-to-be-using-conversational-surveys/

   Tags: surveys, digital, feedback, review, user, user-feedback, uf by Tjeerd Traats (2018-06-05)

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3. 5 Ways to Capture Customer Feedback in Physical Locations

   All businesses need customer feedback, but unlike the online world, brick and mortar businesses very often won’t have a customer’s email address or mobile number to ask for it. Customers walk in the door and eat, buy something or avail of your services and then leave. As a business owner, you can ask them in person if they enjoyed the meal, had a good checkout experience or were satisfied with the haircut.

   https://customerthink.com/5-ways-to-capture-customer-feedback-in-physical-locations/

   Tags: user-feedback, customer-feedback, feedback, uf by Tjeerd Traats (2018-05-23)

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4. 7 Powerful Ways To Get Feedback From Users (In Scrum)

   In a previous post I talked about the 'case of the missing users & customers in Scrum'. While there's a lot of focus (also thanks to DevOps) on 'shipping fast', we often forget that 'shipping fast' and 'building what the user needs' are two sides of the same coin. It's wonderful to ship fast. But without actively involving the user, it is nothing more than a technical exercise. How can we build good products if we never talk or see real-life users? In this post I offer 7 powerful ways to make this kind of interaction happen (directly and indirectly).

   https://blog.agilistic.nl/7-powerful-ways-to-get-feedback-from-users-in-scrum/

   Tags: user-feedback, feedback-analytics, feedback, scrum, strategy by Tjeerd Traats and 1 other (2018-05-17)

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5. 7 Reasons Why Customer Feedback Is Important To Your Business

   If you run your own business I know you do your best to please your customers, satisfy their needs, and eventually to keep them loyal to your brand. But how can you be sure that your efforts bring desired results? If you do not try to find out what your clients actually think about your service, you will never be able to give them the best customer experience. Their opinions about experience they have with your brand is helpful information that you can use to adjust your business to fit their needs more accurately.

   https://blog.startquestion.com/7-reasons-why-customer-feedback-is-important-to-your-business-28e99c00eba7/

   Tags: user-feedback, customer-feedback, feedback, importance-of-feedback by Tjeerd Traats (2018-05-02)

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6. Bad Feedback Is the Best Feedback. Are You Listening For It?

   As an employer, you need to provide oodles of feedback to employees to ensure they know what they’re doing, what they’re supposed to be doing, what they’re doing well and what they could be doing better. Bad feedback from employees and customers alike provides a way to prevent little annoyances from becoming reasons for good people to leave you.

   http://www.customerexperienceupdate.com/?query=user%20feedback&open-article-id=8026285&article-title=bad-feedback-is-the-best-feedback--are-you-listening-for-it-&blog-domain=360connext.com&blog-title=360connext/

   Tags: user-feedback, customer-feedback, feedback, feedback-analytics, feedback-management by Tjeerd Traats (2018-05-23)

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7. Buyer’s Guide: 9 Tips for Choosing the right User Feedback Software

   Choosing the right user feedback software, or any type of software for that matter, is a very delicate process for many businesses. Typically, the team (or role) appointed to choosing the software will start by gathering key criteria that is considered important for the business. Then they must find a suitable vendor that meets that criteria and hope that the implementation process goes as smoothly as possible. On the surface this may seem like a fairly simple task, however, according to an IBM study, only 40% (less than half!) of IT projects meet schedule, budget and quality goals.

   https://mopinion.com/9-tips-for-choosing-the-right-user-feedback-software/

   Tags: user-feedback, feedback, feedback-analytics, feedback-management. user-feedback-software, software, analytcs by Tjeerd Traats and 1 other (2018-07-24)

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8. Facebook to seek user feedback to improve community guidelines

   Social networking giant Facebook, which has been embroiled in a data breach controversy, today said it will host a series of public events across various countries, including India, as part of its efforts to improve and refine its community standard guidelines.

   http://www.bgr.in/news/facebook-to-seek-user-feedback-to-improve-community-guidelines/

   Tags: user-feedback, user-experience, feedback, social-media, innovation, analytics, importance-of-feedback by Tjeerd Traats (2018-05-02)

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9. How to enhance your digital content with online feedback

   Online content and digital assets are present in every stage of the online customer journey—from awareness and promotion to purchasing and brand loyalty. Whether this content is used for marketing purposes or purely for design, it’s the flesh and bones that shape your whole brand identity. And that is precisely why it’s important to get yourself on the right track towards crafting a winning content strategy. The question is: how?

   https://blog.bynder.com/en/how-to-enhance-your-digital-content-with-online-feedback/

   Tags: user-feedback, digital, asset-management, digital-content, online-feedback, feedback by Tjeerd Traats (2018-07-16)

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10. How to Get More Insightful User Feedback

    All feedback from your customers is valuable, but there are certain types of qualitative data that can give you more insight than others.
    
    Truly insightful feedback can help you identify when people think something is confusing, why they made a certain choice, what they value most about your product, or how they view your product against the competition.
    
    In turn, you can use this feedback to write more persuasive copy in your marketing, optimize your user experience, or prioritize new features to build. Ultimately, more useful feedback helps you make more informed business decisions.
    
    So how do you gather this type of feedback? It’s all about the questions you ask.
    
    
    Read more at https://www.business2community.com/customer-experience/how-to-get-more-insightful-user-feedback-02197934

    https://www.business2community.com/customer-experience/how-to-get-more-insightful-user-feedback-02197934/

    Tags: user-review, importance-of-feedback, online-feedback, feedback, customer-feedback, user-experience, user-feedback by Tjeerd Traats (2019-05-24)

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