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1. The digital banking ecosystem 2017: geopolitical and regulatory challenges

   Mobile and digital banking remains high on the agenda of retail banks as automation continues to increase and specific, often lower-value, processes and activities are being taken over by various digital challengers such as specific FinTech companies and non-financial firms.
   A typical (but far from only) example concerns payments. Yet, while payments might be less lucrative for banks, the experiences and services offered by challengers are a potential game changer in trust, loyalty and more.

   https://www.i-scoop.eu/digital-banking-gepolitical-regulatory-challenges/

   Tags: digital-banking, retail-banks, automation, digitalmarketing by eringilliam (2017-09-28)

   Comments - Voting 0
2. Automation makes customer experience more human

   How can businesses leverage automation to humanise the customer experience, and drive a customer-centric approach?

   http://www.information-age.com/automation-customer-experience-human-123470310/

   Tags: customer-centric, customer-experience, automation by eringilliam (2018-01-16)

   Comments - Voting 0

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